FAQ's

What is the Miami Address?

Your Address in Miami is composed of a physical address for packages and a P.O. box for documents. Both addresses include the country code and your account number, which allow us to send everything to the final destination: your hands!

Your Miami Address PAKAGES and COURIER (Billing and Shipping Address) MAIL (Magazines, catalogs y letters) Full Name: Name Address Line 1: 6703 NW 7th St. Address Line 2: SJO- (Account #) City: Miami State: FL Zip Code: 33126-6007 Phone Number: (305) 592-7754 Full Name: Name Address Line 1: P.O. Box 025331 Address Line 2: SJO- (Account #) City: Miami State: FL Zip Code: 33102-5331 Phone Number: (305) 592-7754 In order to guarantee delivery, be sure to include the #SJO in your address.

What is CIF value?

CIF means "commercial value, insurance and freight"

The CIF value is used by Customs to calculate duties.

Will my packages and purchases need to pay duties in my country?

Yes, all packages entering the country must go through Customs where they will be required to pay import duties determined by law. However, Aerocasillas, in most cases will take care of the Customs Handling procedures. Make sure your package has an invoice attached. We recommend that you always prealert your packages and upload the invoice. More information on Customs Handling here.

How can I know how much taxes a certain item pays?

To determine the taxes, Customs takes into account the content of the package and its CIF value (Invoice total + freight + insurance).

Customs assigns a specific percentage of taxes depending on the type of article. If you would like to know the percentage for a specific item, please use our online calculator or contact our Customer Service Department.

How can I handle the Customs process for a package with a CIF value over $1,000?

In the case of retained packages with a CIF value over $1,000 you will need to clear it through an Individual Policy with Aerocasillas or a separate Customs Agency.

What does the status "In Customs, Needs Documentos mean?"

There are two options:

1. This status means that we need the shipper's invoice and a copy of the consignee's official photo ID in order to handle the customs process on your behalf through an "Individual Policy", which normally takes between 3 and 5 business days, as long as there are no special customs requirements.

2. Aerocasillas cannot process the type of permit required for this package to handle the customs process on your behalf, therefore the air ticket of the package will be sent to your delivery address or pick-up counter (in the restrictions section you will find the information regarding the permits we cannot process).

Note: Please take into account that some of the reasons why we request the invoice to handle the customs process are: the package exceeds $1,000.00 in value, it has no invoice attached or included in the package, it requires a special permit, or it needs to be processed with a “risk” note.

What does the "Global Policy" status mean?

It means the package is undergoing the normal customs process and the import duties are being calculated, as required by the General Customs Law. This process takes approximately 24 to 48 business hours.

Why did the declared value of my package change?

When you prealert a package, you enter the declared value, the total value of the invoice (including shipping and tax). However, once the package arrives in Customs, you will notice that the declared value will increase.

This happens because the package now reflects its CIF value. This is the value used by Customs to calculate taxes and is equal to the invoice total (declared value) + shipping charges to Costa Rica (according to Customs) + Insurance (Aeroprotect).

Does Miami office receive packages during the weekends?

During the weekend packages are not received, because our offices in Miami are closed.

Packages are received Monday through Friday from 9:00 am to 5:00 pm

What items have shipping restrictions?

Some products considered dangerous goods or consumer commodities have some shipping restrictions either by the FAA, United States Customs or local regulations in each country. Before purchasing online, please check the list of restricted shipments.

What happens if I have already ordered a restricted item?

If you receive a package that is restricted to fly, you have four options:

1. Return package to the supplier

2. Request we destroy it

3. Pick up the package at our Miami warehouse

4. Deliver it to a local address of your choice

Either option needs to be coordinated through our Customer Service Department and has additional costs. If no instruction from you is received within 2 weeks after package arrives in Miami, the package will be destroyed and associated costs will be charged to your account. Please contact Customer Service for more information.

How does warranty work for items purchased on the Internet?

Aeropost offers a unique package protection program called AeroProtect. By prealerting your purchases, you get AeroProtect Plus free, which allows you to return the product to the supplier to claim the warranty in the U.S.. Learn more about the conditions of this program.

How can I get free Internet shopping advice?

You can contact our Shopping Assistants who are willing to help you through the online shopping process by phone, e-mail or at our counters at no additional cost.

You can also quote your purchase using our online calculator or through our Shop Online section in "Quote a Purchase".

How can I shop Online using my Miami Address?

Shopping online is easy and secure if you follow some recommendations. You can review our Quick Guide for Internet Shopping that contains all the steps for a safe purchase.

How should I enter my address when making a purchase?

Line1: 6703 NW 7th St

Line 2: Country code and your account number

City: Miami

State: Florida

Zip Code: 33126-6007

What is MyAero?

My Aero is the easiest way to access your account information through our website. When your account is activated, you will get an e-mail with your MyAero password and you willl be able to:

• View current account activity.
• Track your packages.
• Review and update your account information.
• Review your monthly account statement.
• Prealert your packages for priority handling.
• Send us comments and suggestions.

How can I enter MyAero?

The MyAero login is at the top of this page. You must enter your account number and temporary password you were emailed when your account was activated. You will be requested to change your password after logging in. If you did not receive your password via email, please contact Customer Service.

What can I do if I forgot my password?

If you forgot your password, click on the "Forgot your password?" link located on the MyAero login at the top of this page. You will be asked to enter your country and account number and a few seconds later you will receive an e-mail with your password.

How can I add an authorized user through My Aero?

In order to add an authorized user to your account, follow the steps below:

1. Log in to MyAero with your account number and password.

2. Click on the My Account tab and then on Settings.

3. Click on the Authorized Users tab and you will be able to add new users, delete or edit them.

Why doesn’t MyAero show the purchase I made several days ago?

Packages are registered in MyAero when they reach our Miami warehouse. A standard shipment usually takes 5 to 7 business days to arrive in Miami.

When they reach our warehouse an Aerotrack number is assigned, which allows the package to be registered in our system.

Why does my USPS package shows as delivered, but it does not show in my account?

This is because USPS is not a courier, but rather a regular mail service that does not provide door to door service. They must notify us when the packages can be picked-up at their offices.

Notification can take 24 to 48 business hours after the package has been delivered to the Post Office, that is why some packages show as delivered but have not been received yet by Aerocasillas.

What type of account should I choose?

The account type that best fits your needs depends on the quantity of packages or mail you are expecting to receive:

• For non-frequent users we recommend our Basic account with a $20 annual membership fee. In this account, you only pay the annual membership fee once a year, and have no “minimum monthly consumption” requirements. Plus, shipping costs are based only on the weight of the packages you receive, regardless of the volume. Since this is an occasional account, the rates per kilo are higher than the rest of the account types.
• For frequent users we recommend our Gold ($12.00 minimum monthly consumption required), Platinum ($30 minimum monthly consumption required) or Diamond ($75 minimum consumption required) accounts. If the minimum monthly consumption is not reached, the difference between the actual consumption and the required consumption will be charged to the account.
• The prices will be lower for the accounts with higher minimum consumptions, in order to reward and thank our frequent customers for their loyalty.

To compare the rates of all account types, click here.

How can I get an account with Aerocasillas?

1. Sign Up here.

2. Fill out the required information.

3. You will receive a welcome email with your Miami Address and another email with your MyAero password.

4. From this moment, you can start using your account, but you will need to sign a contract and the 1583 form and send them with a copy of your ID to Customer Service in your country in order for your account to remain active.

How can I formalize my Aerocasillas account?

After registering online, you can visit one of our counters or contact our Customer Service to finish the following steps:

• Fill out and sign the Aerocasillas contract.
• Fill out the 1583 Form, which authorizes us as your agent to receive mail and packages in our Miami warehouse on your behalf.
• Provide us with a copy of your identification.

Why is the 1583 form required for sign up?

The 1583 form authorizes us as your agent to receive mail and packages on your behalf in the United States at the Post Office and at our warehouse. You must provide us a copy of your ID along with the signed form.